Thank you for purchasing “Coley’s Champs: The Story of the Essendon 62 & 65 Premierships.” We sincerely hope you find this book a cherished addition to your collection. In the unlikely event that you encounter any issues with your purchase, please review our return and refund policy below.
1. Returns and Refunds:
1.1. We accept returns and provide refunds for items that are damaged or defective upon arrival. If you receive a damaged or defective copy of “Coley’s Champs,” please contact our customer service team at [email protected] within 14 days of receiving the book. We will guide you through the return process and provide you with instructions on how to return the item.
1.2. To initiate the return and refund process, we may request additional information and evidence, such as photographs of the damage or defect. Please ensure that you provide accurate and clear details to expedite the verification process.
1.3. The book must be returned in its original condition, including all packaging materials, within 30 days of receiving it. We reserve the right to verify the damage or defect upon receiving the returned item before proceeding with the refund.
2. Refund Process:
2.1. Refunds will be processed using the same payment method used for the original purchase. Please allow at least 10 business days for the refund to be processed and reflect in your account, depending on your bank or credit card issuer’s policies.
2.2. If the return is verified as a result of a damaged or defective product, we will issue a full refund, including the cost of the book and the original shipping charges.
Unfortunately, direct exchanges for products are not available at this time. If you wish to exchange your purchase for a different item, you will need to follow the return process outlined above and then place a new order for the desired product.
3. Contact Us:
If you have any questions or concerns about the return and refund process, please don’t hesitate to contact our customer service team at [email protected]. We are here to assist you and ensure that any issues are resolved in a timely and satisfactory manner.
Please note that this policy is subject to change without notice, and any modifications will be posted on our website. Thank you for your understanding of our return and refund policy, as we strive to provide you with the best possible experience when you choose “Coley’s Champs.”